Helpdesk 101
Getting started with the helpdesk software
Google Chrome: Error 001: Oops “Something went wrong…
Problem When this error occurs, users may experience the following issues with Google Chrome and its services:Gmail: Fails to synchronize with the server; new emails do not appear. Gmail: Outbound emails fail to send. Cause This issue is typically caused by corrupt or malfunctioning Google Chro...
How to Export All Bookmarks (Creating a Backup File) in Chrome
Exporting creates a single HTML file containing all your bookmarks and their folder structure. This is essential for backing up your data or moving bookmarks to a new computer or a different web browser. Open Chrome's Menu: Click the three-dot menu (⋮) in the top-right corner of Chrome. Go to ...
How to Request IT Support via Email
The IT Department uses the Mojo Helpdesk ticketing system to manage all support requests efficiently. The fastest and easiest way to create a ticket is by sending a simple email. Easy Steps to Create a New IT Support Ticket You can bypass the online portal or phone-based help desk entirely by sen...
Saving Files to Google Drive (Cloud-First Policy)
Overview To ensure all company files are safely backed up, accessible from any device, and protected from local hard drive failure, you must use Google Drive for desktop. Since the application is already installed, this guide focuses on verifying the correct settings and establishing the correct ...