Troubleshooting
Any issue with our product? Here are the steps to resolve it.
Computer
Google Chrome: Error 001: Oops “Something went wrong…
Problem When this error occurs, users may experience the following issues with Google Chrome and its services:Gmail: Fails to synchronize with the server; new emails do not appear. Gmail: Outbound emails fail to send. Cause This issue is typically caused by corrupt or malfunctioning Google Chro...
Saving Files to Google Drive (Cloud-First Policy)
Overview To ensure all company files are safely backed up, accessible from any device, and protected from local hard drive failure, you must use Google Drive for desktop. Since the application is already installed, this guide focuses on verifying the correct settings and establishing the correct ...
What is Cisco Umbrella and How it Protects You
Overview Cisco Umbrella is the first line of defense against cyber threats for all City computers, whether you are working in the office or remotely.Think of Umbrella as a Cloud Security Gateway that inspects your internet requests before a website even loads or a file is downloaded. It uses glob...
Software/Applications
Cisco Secure Client (AnyConnect) VPN Connection Guide
This knowledge base article provides step-by-step instructions on how to connect to a Virtual Private Network (VPN) using the Cisco Secure Client (formerly Cisco AnyConnect Secure Mobility Client). Prerequisites Before starting, ensure you have the following: Cisco Secure Client Installed: The...
Google Chrome: Error 001: Oops “Something went wrong…
Problem When this error occurs, users may experience the following issues with Google Chrome and its services:Gmail: Fails to synchronize with the server; new emails do not appear. Gmail: Outbound emails fail to send. Cause This issue is typically caused by corrupt or malfunctioning Google Chro...
How to Export All Bookmarks (Creating a Backup File) in Chrome
Exporting creates a single HTML file containing all your bookmarks and their folder structure. This is essential for backing up your data or moving bookmarks to a new computer or a different web browser. Open Chrome's Menu: Click the three-dot menu (⋮) in the top-right corner of Chrome. Go to ...
How to Look Up in Purchase Order Inquiry
PURCHASE ORDER INQUIRY Go to Purchase Order Inquiry Click Subset on the left-hand column Search with the requisition number or by vendor name and contains, click OK when completed.
How to Request IT Support via Email
The IT Department uses the Mojo Helpdesk ticketing system to manage all support requests efficiently. The fastest and easiest way to create a ticket is by sending a simple email. Easy Steps to Create a New IT Support Ticket You can bypass the online portal or phone-based help desk entirely by sen...
Saving Files to Google Drive (Cloud-First Policy)
Overview To ensure all company files are safely backed up, accessible from any device, and protected from local hard drive failure, you must use Google Drive for desktop. Since the application is already installed, this guide focuses on verifying the correct settings and establishing the correct ...
What is Cisco Umbrella and How it Protects You
Overview Cisco Umbrella is the first line of defense against cyber threats for all City computers, whether you are working in the office or remotely.Think of Umbrella as a Cloud Security Gateway that inspects your internet requests before a website even loads or a file is downloaded. It uses glob...